ICONINC
ICONINC | CASE STUDY
Delivering First-Class Support for Luxury Student Living
ICONINC is a leading provider of luxury student accommodation in Liverpool, offering stylish rooms, designed to give students a first-class living experience. With a strong reputation for excellence, ICONINC sought an external partner who could provide cleaning support during peak demand and maintain a premium hygiene standard.
The Challenge
For several years, Iconinc faced difficulties finding a reliable facilities partner capable of meeting the intense demands of the summer turnover. At the end and start of each academic year, large numbers of students check out and new residents move in, creating immense pressure to deep clean, refresh, and prepare hundreds of rooms within tight deadlines.
Iconinc contracted R3 Facilities management to;
Ensure hundreds of student rooms are cleaned, inspected, and ready within a short timeframe.
Maintain Iconinc’s five-star standards across multiple sites and communal spaces simultaneously.
Keep receptions, lounges, gyms, and shared kitchens pristine and welcoming during high-traffic transition periods.
ICONINC needed a trusted, responsive partner capable of delivering quality and reliability under pressure and could integrate with their team to deliver results.
An iconic Partnership Approach
To meet ICONINC’s demanding sole summer request, we created a tailored partnership model designed to provide a spotless environment. Alongside regular maintenance, we carried out a full deep-cleaning programme across all properties, implemented sustainable practices through the use of eco-friendly cleaning products, and ensured every room was move-in ready ahead of schedule. In six months, we were able to completely overhaul the rooms for residential students through thorough hygiene inspections and cleaning.
R3 also worked in close partnership with iconinc’s own facilities staff to provide additional support where needed without disrupting workflow. A detailed schedule was created to manage the high volume of cleaning required during the summer. Dedicated teams were assigned to high-traffic communal areas such as lounges, receptions, gyms, and kitchens, to maintain the cleanliness and freshness throughout periods of heavy use.
“R3 delivered where others have failed. The summer period is always a huge challenge, but this year every room was ready on time, and our communal areas never looked better. The difference has been outstanding.”
Key Take-away
Client: ICONINC
Location: Liverpool
Start: 2024
Completion: 2025
Maintenance and deep cleaning student accommodation rooms during peak summer turnover.
Structured schedule to manage high volume demand, while maintaining premium standards.
Use of eco-friendly products and microfiber cleaning methods to deliver high standards sustainably.
Collaboration with ICONINC’s in-house facilities team to ensure seamless collaboration and consistent quality.
Business satisfaction score of 95%.
